As Urban Adamah’s Office & Operations Manager, you will play a critical role in our workplace and on our Operations team. The role includes supporting all aspects of our operations, office, technology, and people /HR work. You will have the opportunity to iterate on existing workplace practices and will play a key role supporting and advancing the work of the Operations & People Director and Development & Technology Director.
The ideal candidate for this role is someone who is confident and takes pride and satisfaction in managing projects and workflows, doing logistics and administrative work, and supporting colleagues across a wide variety of work areas and projects. The role requires an ability to work independently and collaboratively, engage across multiple areas of work, and possess a keen eye for making systems and projects as simple as they are successful. This is a great role for anyone that is as happy making systems work better as they are happy contributing to an organization’s collective success.
RESPONSIBILITIES
Operations & TechnologyThis position serves a key role ensuring Urban Adamah’s operational success. In this role you will:
- Partner with the Operations & People Director to ensure all aspects of Urban Adamah’s operations and HR work run effectively and efficiently in support the organization’s mission and programs
- Assist the Finance Director and Operations & PeopleDirector managing banking, vendor, and contractor relations, billing, payments, etc. of with program payment collection and processing
- Support fundraising and donor stewardship work
- Manage and maintain software and hardware, including but not limited to:
- Salesforce CRM
- Asana, Slack, Google Workspace, Microsoft & Adobe subscriptions, Ontraport
- Phone & internet systems
- Computers and other workplace equipment such as laptops, event registration systems and hardware, payment processing devices, etc.
- Manage operations and technology vendors and consultants, serving as the project manager between consultants and staff when a project requires
- Ensure and oversee necessary technology systems, including hardware and software and manage vendors providing services and support
- Provide staff with technical support and troubleshooting
- Maintain regular communication with program departments about their technology needs
- Lead annual or biannual tech systems audit
- Be responsible for organization-wide data entry processes and policies, such as tracking participants and donors, entering & tracking payments, etc.
- Support the Development & Technology Director on projects to advance the use of technology systems and platforms
Office ManagementAs the Office & Operations Manager, you will maintain and lead office and workplace process innovations. This includes staffing Urban Adamah’s front desk, Monday through Friday, providing support to other team members, and contributing to a welcoming, functional workplace. You will:
- Greet and welcome visitors to the farm
- Respond to and direct general inquiries received by email and phone
- Maintain office and admin building organization
- Serve as a first point of contact for colleagues’ administrative needs and questions
- Maintain office supplies and equipment, including security system
- Manage lost and found
- Manage incoming and outgoing mail
- Support the Executive Director with board correspondence, quarterly meeting scheduling, preparation, and set up
People Operations & Staff CultureYou will support Urban Adamah’s People/HR work and workplace practices that help make Urban Adamah a great place to work, including:
- Supporting full-time staff hiring and onboarding processes
- Manage Urban Adamah’s custom job applicant tracking system
- Help plan and manage annual staff retreat logistics
- Coordinate Urban Adamah’s staff work anniversary, birthday, and staff fun activities
- Support planning for and coordination of staff-wide trainings and events